Shipping policy

Last updated: October 10, 2025
Where we ship: United States & Canada

FREE SHIPPING (by cart total)
– Canada: FREE on orders C$150.00+
– United States: FREE on orders $119.00+

FLAT RATES BY ORDER VALUE (Mugs)

Canada (CAD) — applies to all Printful mug profiles
– C$0.00 to C$24.49 → C$8.99
– C$24.50 to C$38.99 → C$12.99
– C$39.00 to C$59.49 → C$13.99
– C$59.50 to C$84.00 → C$19.99
– C$84.01 to C$119.99 → C$22.99
– C$120.00 to C$149.99 → C$26.99
– C$150.00+ → FREE

United States (USD) — applies to all Printful mug profiles
– $0.00 to $19.99 → $5.99
– $20.00 to $29.99 → $7.99
– $30.00 to $49.49 → $9.99
– $49.50 to $69.99 → $12.99
– $70.00 to $118.99 → $14.99
– $119.00+ → FREE

Production time (made to order)
– 2–5 business days before shipment.

Estimated delivery (after production)
– United States: ~3–7 business days
– Canada: ~3–9 business days
– Tracking is emailed when your order ships.

Split shipments
– Items may ship separately; you’ll get separate tracking if so.

Address changes
– Email support@pawmugz.com ASAP with your order number.

Delivery issues
– Marked delivered but missing: check neighbors/lockers; if still missing after 48 hours, contact us.
– Lost in transit: we’ll assist with a replacement or claim.
– Damaged on arrival: send photos within 7 days for a replacement.

Customs, duties & taxes
– US & Canada: taxes usually shown at checkout; any carrier-assessed extras are the recipient’s responsibility.

Questions
– support@pawmugz.com