Refund & Return Policy

Our Guarantee

We want you to love your mug. Because every mug is printed to order just for you, we handle returns a little differently than a big-box store — and we always stand behind our print quality.

If something's wrong, we fix it — free

If your mug arrives damaged, defective, or misprinted, we'll send a replacement or issue a full refund at no cost to you. Just email pawmugz@gmail.com within 30 days of delivery with your order number and a quick photo of the issue. That's it.

Change of mind & wrong item ordered

Since each mug is custom-made on demand, we're not able to accept returns or exchanges for change of mind, or for ordering the wrong design or size. Please review your selection before checking out. If you spot a mistake right after ordering, email us fast — if it hasn't gone to print yet, we'll do our best to fix it.

Lost in transit

If tracking stalls or your order doesn't arrive, reach out and we'll work with the carrier to sort it out.

Questions? Email pawmugz@gmail.com.